Why isn’t the probe data synced to the platform?

Some customers contacted us for unable to view the data detected by the probe. Here is the right way…… More

September 21, 2018

When the device is first powered on, why is the indicator flashing red and green?

A new device always defaults to WiFi setup mode (indicator flashing alternate red and green). This i…… More

March 23, 2018

Failure to Setup the Device (App and PC)

1.I can’t install the app. Can you help? Ideally you should always install the App from Google Play…… More

March 20, 2018

How to share data with another user?

You can enable data sharing from the App and from the IoT platform. 1. Using the App a. Open the…… More

October 10, 2017

Two devices in the same area show different temperatures. Why?

The following are the most common reasons for a device showing a wrong temperature. If you ha…… More

October 10, 2017

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in fu…… More

September 6, 2017

What is the range of the device WiFi?

This depends on a number of factors. The following can cause issues: Your WiFi router may be …… More

September 6, 2017

Data Synchronizing Failed

1.I have set up my device, but I don’t see any data on the App or IoT Platform? When the device fir…… More

September 6, 2017

How often are data measurements taken and what is the default frequency for data synchronization?

By default your device will take readings every 5 minutes and will sync with the IoT Platform every …… More

September 6, 2017

Can I use the device without WiFi?

The device is optimised to be used with WiFi to allow regular synchronization with the IoT platform …… More

September 6, 2017